Questions & answers about poste restante and parcel reception in Strömstad

Grensepakke is a parcel pickup point in Strömstad, just across the Norwegian border. You get a Swedish delivery address, shop from Swedish and European webshops, and collect your parcel when you are in Strömstad.

Yes, it works the same way: the parcel is delivered to us and you pick it up yourself. The difference is that you get your own customer number and can track parcels under "Mine pakker". Read the guide: poste restante in Strömstad – Grensepakke

No, PostNord no longer offers poste restante in Strömstad. The nearest is in Uddevalla. At Grensepakke in Strömstad you pay per parcel by weight, from 149 SEK, we accept all carriers, and there is no late fee or time limit.

Yes. The correct spelling is "poste restante" (French for "mail that remains"), but many write "post restante".

Yes, as long as you follow Norwegian customs rules when crossing the border.

Goods you bring across count towards the duty-free allowance: NOK 3,000 if you have been outside Norway for less than 24 hours, NOK 6,000 if longer. Alcohol and tobacco have separate rules. Above the allowance you must declare. Always check toll.no.

Usually not. VOEC applies when a foreign webshop ships to a Norwegian address. When the parcel is delivered to us in Sweden, you pay Swedish VAT in the shop. At the border, the duty-free allowance rules apply.

Often. Many goods are cheaper, shipping within Sweden is often free or cheap, and you avoid Norwegian customs handling of small parcels. Shops that don't ship to Norway will often ship to us.

1) Register for free and get your customer number. 2) Use our address when you shop and pre-notify the parcel if you can. 3) Pick it up whenever it suits you.

Registration is free and there are no fixed fees. Price per parcel:

Up to 1 kg: 149 SEK · 1–3 kg: 179 · 3–5 kg: 229 · 5–8 kg: 249 · 8–10 kg: 289 · 10–20 kg: 339 · 20–30 kg: 389 · 30–40 kg: 589 · 40–50 kg: 629 · Half pallet: 790 · Full pallet: 990

Grenseklubben gives 5, 10, 15 or 20% off based on how many parcels you collected in the last 12 months. See prices.

Kontorshuset
Your customer number (e.g. KHAAAA)
Prästängsvägen 1
452 33 Strömstad
Sverige

The recipient is your customer number – do not write your own name as the recipient. The customer number must be included, otherwise we cannot match the parcel to you. Bring ID when you collect the parcel – the name must match your account.

Our phone number, +46 70 289 62 84, and your own email address.

Contact us at info@grensepakke.no as soon as possible, ideally with order and tracking numbers.

No, but it is recommended – it makes receiving and pickup faster. You can add the tracking number later.

All carriers can deliver to us, for example PostNord, DHL, Bring, UPS, DSV, DB Schenker, Budbee and Instabox.

No. We accept everything from small parcels to heavy shipments, e-scooters and full pallets.

Yes, we collect it for you.

You get an email when it is registered and ready for pickup, and it shows under "Mine pakker". With the app you also get a push reminder if it hasn't been collected after 5 days.

We register parcels as we receive them, so it can take a little while. Wait a bit, or contact us if it takes long.

As long as you like – no time limit and no late fee. You only pay the price by weight.

Yes, they stay with us until you come.

Contact us at info@grensepakke.no and we'll check your account.

Kontorshuset, Prästängsvägen 1, 452 33 Strömstad. Mon–Thu 09–17, Fri 09–16, weekends by agreement.

Valid photo ID with a name matching the account.

Yes, with a clear power of attorney and ID from both you and the person collecting.

By card or Swedish cash at pickup. Prices are in SEK.

Yes. Parcels are insured while with us and registered to your customer number.

Contact us at info@grensepakke.no. Damage to the parcel is reported by the carrier according to the carrier's procedures. Complaints about the goods go to the webshop.

Yes, in most cases. Bring the return label from the shop or contact us for help.