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Questions & answers about poste restante and parcel reception in Strömstad

Here you will find answers to frequently asked questions about how you as a Norwegian customer use our poste restante service in Strömstad.

What is Poste Restante?

Poste Restante is a French term that means remaining mail. It is an internationally recognized service by the Universal Postal Union that allows recipients to pick up their shipment at a post office.

It is a service where you can order goods from EU stores and have them sent to one of our Swedish delivery addresses near the Norwegian border. We receive the package for you and you pick it up when it suits you.

You get access to more online stores, avoid Norwegian import VAT and customs on packages that would otherwise have been sent to Norway, and often save a lot of money on shipping. In addition, delivery times are usually faster within the EU than to Norway.

Yes! That is one of the main reasons why our service is so popular. By using our Swedish address, you can shop in EU stores that normally only deliver within the EU.

Always use the following format:

Your Customer Number (eg. KHAAAA)
Kontorshuset
Prästängsvägen 1
452 33 Strömstad
Sweden

Make sure your name matches the ID you bring when picking up.

We will notify you according to our procedures (SMS, email or app, depending on which option you offer). You will receive a notification as soon as the package is ready for collection.

We accept most types of packages from EU stores, including larger shipments depending on the capacity of the agent. If you are unsure about the size or weight, please contact us before ordering.

We usually save packages for 14 days. Do you need extra time? Ask from you, we will arrange it.

We offer transparent and simple prices. You can find current fees on our price page. Many customers find that the savings compared to Norwegian VAT, customs and shipping far exceed the cost.

Yes, if the person has a power of attorney and shows both their own and your identification. We only accept clear and verifiable powers of attorney.

It is your responsibility to comply with Norwegian import legislation.

The Norwegian Customs have rules for:

  • How much you can bring in duty and VAT free
  • How long you must have been abroad
  • Restrictions on certain goods (e.g. alcohol, tobacco, meat and dairy products)

We recommend that you check the current rules before you travel.

Of course! You can choose the agent that suits you best for each order.

In order for us to deliver the package, the name of the package must match your identification. If something goes wrong, contact us as soon as possible and we will try to help.

Yes, absolutely. It is fully permitted to pick up packages in Sweden and take them across the border, as long as you follow Norwegian import regulations.

Yes, it is possible in most cases. Bring the return shipping label from the store or contact us for help with sending the package back to the sender.

Contact us directly. We will help you track the shipment and communicate with the carrier if necessary.

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